Effective Date: 10-17-2024

This Privacy Policy discloses the privacy practices of FixitGroupLLC, doing business as Fixit (“Fixit,” “we,” “us,” or “our”), and describes how we collect, use, disclose, and safeguard your information when you use our website (http://www.fixitexperts.com/), our mobile application Fixit, and other interactions with our services (collectively referred to as the “Site and Services”). By using the Site and Services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use our Site and Services.

We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes by updating the “Effective Date” at the top of this policy. Your continued use of the Site and Services after such changes will signify your acceptance of the revised policy.

1. Information We Collect

We collect information from you in the following ways:

Personal Information

“Personal Information” refers to any information that can be used to identify you as an individual, including:

• Account Information: When you create an account or register as a contractor or service provider, we collect your name, phone number, email address, postal address, username, password, and business information (if applicable). If you participate as a contractor, we may also collect additional information such as your qualifications, certifications, insurance, and the results of any background checks.
• Transaction Information: If you make a purchase or payment through our services, we collect details necessary to process your payment, such as your billing address and payment method (including credit card numbers), along with information about your transaction history.
• Contact Information: If you contact customer support, we may collect your contact details, communications, and any other information you provide.

Automatically Collected Information

When you access our Site and Services, we automatically collect certain information about your device and usage, including:

• Device Information: This includes details such as your IP address, browser type, operating system, device model, mobile carrier, and geographic location (if you allow it).
• Usage Information: This includes information on how you interact with our Site and Services, such as pages viewed, links clicked, time spent on the Site, and any search queries.

Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your usage and interactions with our Site and Services. Cookies help personalize your experience by remembering your preferences. You can manage cookie preferences in your browser settings, though disabling cookies may impact your experience with some parts of the Site.

Third-Party Information

We may receive information about you from third-party sources, such as social media platforms, advertising partners, or public databases. If you log into our services using a third-party account (e.g., Google or Facebook), we will collect the necessary information for authentication and account linking.

2. How We Use Your Information

Fixit uses your information to:

• Provide and operate our services.
• Process and fulfill service requests and transactions.
• Communicate with you regarding account updates, customer service, or promotional offers.
• Facilitate the connection between users and contractors for service booking.
• Improve the user experience by analyzing usage patterns and feedback.
• Customize content, advertisements, and recommendations based on your preferences.
• Ensure the security and integrity of our systems, preventing fraudulent activities.
• Comply with legal obligations and enforce our Terms of Use.

3. Sharing of Your Information

We may share your information with:

Service Providers

We engage third-party service providers to perform functions on our behalf, such as payment processing, hosting, marketing, customer service, and analytics. These providers are required to protect your information and only use it as directed by us.

Contractors and Service Providers

When you request a service through our platform, we share the necessary information (such as your contact details and job details) with the relevant contractors. Similarly, if you are a contractor, your information will be shared with users seeking services.

Business Transfers

If Fixit undergoes a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. In such cases, we will provide notice before your personal information is transferred.

Legal Compliance

We may disclose your information if required by law or in response to valid requests by public authorities, such as to comply with legal processes or protect our rights, users, or third parties.

With Your Consent

We may share your information with third parties for purposes not covered by this policy, but only with your explicit consent.

4. Your Choices

You have the following rights regarding the information we collect:

• Access and Correction: You can access and update your personal information by logging into your account or contacting us.
• Opt-Out of Communications: You may unsubscribe from promotional emails by following the instructions in those emails or adjusting your communication preferences in your account settings.
• Delete Your Data: You can request that we delete your account or certain personal information. Please note that some information may be retained for legal or business purposes.
• Do Not Track: Our Site does not respond to Do Not Track signals from web browsers.

5. Security of Your Information

We employ reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete such information.

7. Third-Party Websites

Our Site and Services may contain links to third-party websites or services not owned or controlled by Fixit. We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to review the privacy policies of any third-party websites before providing them with any personal information.

8. International Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate. By using our services, you consent to such transfers.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

FixitGroupLLC
Email: FixitAppHelp@gmail.com